Wati.io turns one WhatsApp number into a shared inbox your team answers from, with automated replies and broadcasts to opted-in customers. It helps a woman founder whose customers reach her mostly on WhatsApp, as in many of the region’s markets, and who wants organized replies instead of one phone passed between staff.
Key features
- Shared inbox: several staff on one number.
- Auto-replies and chatbot: order status, business hours.
- Broadcasts: updates and promotions to opted-in lists.
- Integrations: stores and CRM tools.
- Analytics: response times and volume.
Pricing
Plans commonly start around $40 to $50 a month for a small team, plus WhatsApp conversation fees charged separately by Meta that vary by country.
Prices change over time. Details above are based on Wati.io’s own pricing page.
Pros and cons
| Pros | Cons |
|---|---|
| Turns a WhatsApp number into a real team inbox | Requires WhatsApp Business API approval first |
| Automation handles repeated questions | Meta conversation fees come on top |
Wati.io vs Tidio
Tidio, also covered on bahiyat, handles chat on your website. Wati.io fits when most customer conversations happen on WhatsApp.
Who it’s best for
Women founders and store owners taking orders and questions on WhatsApp with more than one person responding.
Skip it if you answer alone at low volume. The free WhatsApp Business app is enough.
How to get started
Check the API approval steps, use the trial, and calculate conversation fees for your country.
FAQ
Do I need approval? Yes, for the WhatsApp Business API, through an initial setup.
Are WhatsApp fees included? No, Meta charges them separately by country.
Disclosure: bahiyat may earn a commission if you sign up for Wati.io through the links in this article. This does not change what you pay, and it does not influence which tools we choose to cover.
